Privacy Policy
1. Who we are
In this Privacy Policy, references to “ABL Law”, “we”, “us” and “our” mean PSH Law Limited, trading as ABL Law.
Our contact details are:
ABL Law
Suite 1, 3rd Floor Front
14 Castle Street
Liverpool
L2 0NE
Telephone: 0151 433 3441
Email: enquiries@law-abl.com
Website:www.law-abl.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Our Data Protection contact is:
Data Protection Contact: Phil Sheard
Email: enquiries@law-abl.com
ICO Registration Number: ZB374040
2. The personal information we collect
The personal information we collect depends on your relationship with us. We may collect and use the following types of personal information.
Identity and contact information
This may include your name, address, email address, telephone number, job title, business name, company details and other contact details.
Matter-related information
If you are a client, prospective client, opponent, witness, third party or otherwise connected to a legal matter, we may collect information relevant to the matter. This may include correspondence, contracts, court documents, financial information, evidence, background information, instructions, notes of meetings and calls, and information about your legal or commercial position.
Identification and verification information
We may collect information needed to verify your identity, carry out client due diligence, comply with anti-money laundering requirements, complete conflict checks and meet our legal and regulatory obligations. This may include copies of identification documents, proof of address, date of birth, source of funds information and information obtained from electronic verification providers.
Financial information
We may collect billing information, bank details, payment records, invoices, details of sums owed, details of debts, details of assets or liabilities, and other financial information relevant to the services we provide.
Special category personal information
In some matters, we may process special category personal information. This can include information about health, disability, race or ethnic origin, religious or philosophical beliefs, trade union membership, political opinions, sex life or sexual orientation.
We will only use special category personal information where we have a lawful basis under data protection law and a specific condition for processing special category data. The ICO states that organisations must identify both a lawful basis under Article 6 of the UK GDPR and a separate condition for processing special category data.
Criminal offence information
In some circumstances, we may process information relating to criminal offences, allegations, investigations or proceedings where this is relevant to the legal services we provide or necessary for compliance purposes.
Website and technical information
When you use our website, we may collect information such as your IP address, browser type, device information, pages visited, time spent on the website, referral source and cookie information.
Marketing and communication information
This may include your marketing preferences, records of consent where required, and records of communications we have sent to you.
Recruitment information
If you apply for a role with us, we may collect your CV, employment history, qualifications, references, right to work information, interview notes and other information relevant to recruitment.
3. How we collect personal information
We may collect personal information directly from you when you:
contact us by telephone, email, post, website form or social media;
instruct us to provide legal services;
make an enquiry about our services;
provide documents or information to us;
attend meetings, calls or video conferences with us;
make a payment to us;
subscribe to updates or marketing communications;
apply for a job with us; or
use our website.
We may also receive personal information from third parties, including:
clients, opponents or other parties to a matter;
solicitors, barristers, experts, courts, tribunals and other professional advisers;
insolvency practitioners, lenders, creditors, debtors and commercial counterparties;
public registers, Companies House, HM Land Registry, court records and other public sources;
identity verification and anti-money laundering providers;
credit reference agencies or fraud prevention agencies;
regulators, law enforcement agencies and public authorities;
referrers or introducers; and
IT, case management, payment, document management and communication providers.
4. Why we use your personal information
We may use your personal information for the following purposes:
to respond to enquiries;
to decide whether we can act for you;
to carry out conflict checks;
to verify your identity;
to comply with anti-money laundering and counter-terrorist financing obligations;
to provide legal advice and services;
to manage and progress legal matters;
to communicate with you and others involved in a matter;
to prepare documents, correspondence, court papers, settlement proposals and legal submissions;
to instruct barristers, experts, agents and other professional advisers;
to manage billing, payments, debt collection and accounting;
to comply with court orders, regulatory obligations and legal duties;
to handle complaints;
to protect our legal rights and defend claims;
to maintain records for professional indemnity, audit, insurance, regulatory and risk management purposes;
to operate and improve our website;
to manage our IT systems and security;
to send marketing communications where permitted;
to recruit staff and manage employment applications; and
to administer and manage our business.
5. Our lawful bases for using personal information
We must have a lawful basis for using personal information. The lawful bases we rely on may include the following.
Contract
We may use your personal information where it is necessary to enter into or perform a contract with you, including providing legal services under our client care terms.
Legal obligation
We may use your personal information where this is necessary to comply with legal obligations, including anti-money laundering obligations, tax obligations, accounting obligations, regulatory obligations and court-related obligations.
Legitimate interests
We may use your personal information where it is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and freedoms. The ICO explains that legitimate interests is one of the lawful bases under the UK GDPR and requires organisations to consider whether their use of personal information is necessary and balanced.
Our legitimate interests may include:
providing and managing legal services;
running and improving our business;
managing client relationships;
recovering unpaid fees;
preventing fraud;
maintaining business records;
protecting our legal rights;
ensuring IT and information security;
handling complaints; and
marketing our services to business contacts where permitted.
Consent
In some limited situations, we may rely on your consent. For example, this may apply to certain marketing communications or optional cookies. Where we rely on consent, you can withdraw your consent at any time.
Vital interests
In rare cases, we may use personal information where this is necessary to protect someone’s life.
Public task or administration of justice
In some situations connected with legal proceedings or court-related functions, processing may be necessary for the administration of justice or related legal purposes.
6. Special category and sensitive information
Some legal matters may require us to process sensitive information, including special category data or information about criminal offences.
We may process this information where it is necessary for:
the establishment, exercise or defence of legal claims;
the provision of legal advice;
compliance with legal and regulatory obligations;
substantial public interest reasons;
the prevention or detection of unlawful acts;
safeguarding or equality obligations; or
where you have given explicit consent, if required.
We will only process this type of information where it is relevant and necessary for the matter or purpose for which it has been collected.
7. Client confidentiality and legal professional privilege
As a law firm, we are subject to professional duties of confidentiality. We take our confidentiality obligations seriously and will only share information where it is appropriate, lawful and necessary.
Some information you provide to us may also be protected by legal professional privilege. This means it may have special protection from disclosure in certain circumstances.
The SRA provides guidance to solicitors on their professional obligations to keep client information confidential.
8. Who we share personal information with
We may share personal information with third parties where necessary and appropriate, including:
barristers, experts, costs lawyers, process servers, enquiry agents and other professional advisers;
courts, tribunals, regulators, law enforcement agencies and public authorities;
opponents, their solicitors and other parties involved in a matter;
identity verification, anti-money laundering and fraud prevention providers;
banks, payment processors and accountants;
professional indemnity insurers, brokers and auditors;
IT, cloud, case management, document storage, email, telecoms and cybersecurity providers;
debt recovery providers, where necessary;
Companies House, HM Land Registry and other public bodies;
external consultants and support providers;
prospective buyers or successors to our business, if relevant; and
any other person or organisation where disclosure is required by law or necessary for the provision of legal services.
Where we use third-party service providers, we require them to protect personal information and only use it for the purposes for which it was provided.
The ICO states that organisations must identify a lawful basis before sharing personal data.
9. International transfers
Some of our service providers may process personal information outside the United Kingdom. If personal information is transferred outside the UK, we will take steps to ensure that appropriate safeguards are in place.
These safeguards may include adequacy regulations, standard contractual clauses, international data transfer agreements, or other safeguards permitted by data protection law.
10. How long we keep personal information
We will only keep personal information for as long as necessary for the purposes for which it was collected, including for legal, regulatory, accounting, insurance and reporting requirements.
As a general guide:
client matter files are usually retained for at least 6 years after the matter closes, unless a longer period is required;
some files may be retained for longer where necessary because of the nature of the matter, limitation periods, regulatory obligations, insurance requirements or legal risk;
identity verification and anti-money laundering records may be retained in accordance with legal and regulatory requirements;
financial and accounting records are usually retained for at least 6 years;
complaints records may be retained for a period necessary to manage complaints, regulatory obligations and professional indemnity requirements;
recruitment records for unsuccessful applicants are usually retained for up to [insert period, e.g. 6 months], unless we agree otherwise; and
marketing records are retained until you unsubscribe or object, unless we need to retain limited information to respect your preferences.
When personal information is no longer required, we will delete it, anonymise it or securely destroy it.
11. How we protect personal information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
access controls;
password protection and multi-factor authentication;
secure case management systems;
secure email and document storage;
staff confidentiality obligations;
staff training;
data minimisation;
backup and recovery processes;
security monitoring; and
policies and procedures for handling personal information.
No system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.
12. Marketing
We may send you marketing communications about our services, legal updates or events where permitted by law.
You can ask us to stop sending marketing communications at any time by contacting us at:
enquiries@law-abl.com
We will not sell your personal information to third parties for marketing purposes.
13. Cookies and website analytics
Our website may use cookies and similar technologies. Cookies are small files placed on your device when you visit a website.
We may use cookies to:
make the website work properly;
improve website performance;
understand how visitors use our website;
remember preferences; and
support marketing or analytics where permitted.
Some cookies are essential. Others, such as analytics or marketing cookies, may require your consent.
You can manage cookies through your browser settings or through any cookie consent tool displayed on our website.
You should also have a separate Cookie Policy or a cookie section that lists the cookies used on your Squarespace website, including analytics, forms, embedded tools and any advertising pixels.
14. Your data protection rights
Depending on the circumstances, you may have the following rights under data protection law.
Right of access
You may request a copy of the personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
You may ask us to delete your personal information in certain circumstances.
Right to restriction
You may ask us to restrict the way we use your personal information in certain circumstances. The ICO explains that this right allows an individual to limit the way an organisation uses their data in certain situations.
Right to object
You may object to our use of your personal information in certain circumstances, including where we rely on legitimate interests or use your information for direct marketing. The ICO explains that individuals have the right to object to processing in certain circumstances.
Right to data portability
You may have the right to receive certain personal information in a structured, commonly used and machine-readable format.
Right to withdraw consent
Where we rely on consent, you may withdraw that consent at any time.
Right to complain
You have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal information.
The ICO’s contact details are:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
We would appreciate the opportunity to deal with your concerns before you contact the ICO, so please contact us first where possible.
15. Exercising your rights
If you wish to exercise your data protection rights, please contact us at:
Email: enquiries@law-abl.com
Post: ABL Law, Suite 1, 3rd Floor Front, 14 Castle Street, Liverpool, L2 0NE
We may need to verify your identity before responding to your request.
We will usually respond within one month. In some cases, we may need longer if the request is complex or if you have made multiple requests. If this happens, we will let you know.
There may be circumstances where we cannot comply with your request in full, for example because we need to retain information for legal, regulatory, professional indemnity, legal privilege or legal claims purposes.
16. Children’s information
Our legal services are not generally directed at children. However, we may process personal information relating to children where this is relevant to a legal matter or necessary for the services we provide.
Where we process children’s information, we will take appropriate care and only use it where lawful and necessary.
17. Third-party websites
Our website may contain links to third-party websites, including regulators, courts, professional bodies or other external resources.
We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any third-party website you visit.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website.
This Privacy Policy was last updated in July 2026.
19. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
ABL Law
Suite 1, 3rd Floor Front
14 Castle Street
Liverpool
L2 0NE
Telephone: 0151 433 3441
Email: enquiries@law-abl.com
Website:www.law-abl.com